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Shipping & Returns

Shipping Policy

  1. Shipping Methods:

    • We offer various shipping methods to accommodate your needs. Shipping options and rates will be displayed at checkout.

    • Orders are typically processed and shipped within 2-3 business days from the date of purchase.

  2. Domestic and International Shipping:

    • We provide both domestic and international shipping services.

    • For international orders, please note that customs duties, taxes, or fees may apply upon arrival in your country. These charges are the responsibility of the customer.

  3. Shipping Rates:

    • Shipping rates are calculated based on the weight of your order, destination, and the selected shipping method.

    • Free shipping promotions, if applicable, will be clearly communicated on our website.

  4. Order Tracking:

    • Once your order is shipped, you will receive a confirmation email with tracking information.

    • You can track your order using the provided tracking number through our website or the designated courier's tracking portal.

  5. Delivery Time:

    • Estimated delivery times vary depending on your location and the chosen shipping method. Please refer to the shipping options at checkout for more details.

  6. Address Accuracy:

    • Customers are responsible for providing accurate shipping information during checkout. Kleanthi is not responsible for delays or delivery issues caused by incorrect addresses.

Return & Exchange Policy

  1. Return Policy:

    • Returns are only accepted for damaged or defective products.

    • If you receive a damaged or defective item, please contact us within 48 hours of receiving your order with photo evidence.

  2. How to Initiate a Return:

    • Contact our customer service team at info@kleanthievoo.com with your order number and details of the damaged or defective item.

    • We will provide instructions on how to return the item.

  3. Return Shipping:

    • Customers are responsible for the cost of return shipping for damaged or defective items.

    • We recommend using a trackable shipping service to ensure the safe return of the product.

  4. Refunds or Replacements:

    • Upon receiving and inspecting the returned item, we will process a refund or send a replacement, as appropriate.

    • Refunds will be issued to the original method of payment.

  5. Non-Returnable Items:

    • For hygiene and safety reasons, certain products, such as opened or used items, cannot be returned.

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Contact Information

For any questions or concerns related to shipping or returns, please contact us at info@kleanthievoo.com

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Note

Kleanthi reserves the right to update or modify this Shipping & Returns Policy at any time. Changes will be effective upon posting on our website

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